Location & Working Hours

We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us:
[email protected]

Customer Service:

For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.

We are off work are weekends, we may reply your messages but still most messages will be replied on Monday(Beijing Time)

If you didn’t get a reply for 36 hours in work days, send us a message again.(We reply all messages every day but send us again anyways just in case we missed it)

The shipping company will also be closed at weekend so no new tracking will be uploaded on Sunday.
 

Sales:

If you need information before you buy, you can start a WeChat with our online sales representatives. If WeChat is not available, you will be directed to an online form to submit an inquiry. Once you submit an inquiry, you can track progress and submit updates in My Inquiries.
Or,you can send an email to:
[email protected]