FAQ
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Q/A(This will help you understand how we get things done)
1. How to track my items?
You can always check the tracking # of your orders in “My Orders”-“View Order Details”.
We will upload the tracking right after we got it from the shipping company, it will takes about 3 days normally.
Most packages can be tracked via the following URL.
https://www.17track.net/en
2. What’s difference between different shipping method?
For the items under 2kg we use "ChinaPost E-packet Shipping Method" and ship from Tianjin, it takes about 7-20 days to North American and most of the EU countries.
The parcel can be tracked at www.17track.net/en. There will be a domestic tracking available when the package arrived your country, you can ask us for the domestic tracking # if you want.
For items over 2kg we use "ChinaPost e-EMS Method" and ship from Beijing, it’s SAL shipping method for most of the countries, takes about 7-30 days to arrive. The parcel can be tracked at www.17track.net/en.
Don’t be panic if your package hasn't been updated for less than 12 business days since international shipping won't update itself everyday.
Contact us if you find your package has been returned or any weird thing happens.
You can contact your local post office once it’s in your country for more info.
3.Why I didn’t get a shipping notification?
We send email to your registered address for each order we ship. Please make sure the email address is correct before purchase.
Check trash if you didn’t get an email after your register.
You can also add these email addresses to your contact so all the mails from us won’t go into the trash:
[email protected]
-General customer service
[email protected]
-All tracking and order info
[email protected]
-After sale service
4.Will you ship all my items together or it would be multiply packages?
If you bought one more items in one order, we can ship them together. We will upload one tracking first and then another, you can find them in the order details.
You can leave a note in your transaction about shipping method if you have a special demand.
5.How to get Replacement Part?
Contact us first with transaction ID and the issue part photo, we will reply you when we received these.
It may take up to 1-2 months to get the replacement part from the factory（Normally two weeks).
We will send you the tracking when we ship the piece out.
You can follow up with us every 1 or 2 weeks.
6. How you guys deal with custom tax?
We alway write the value around 15-20USD for each package so you can avoid some custom tax.
There is no Tax for USA buyers.
You may have a less than 5% Probability to pay tax if you are in Europe.
Contact us first if the shipping company asked you to pay tax, we may help you out there.
7. Didn’t get a reply from you guys.
We are off work are weekends, we may reply your messages but still most messages will be replied on Monday(Beijing Time)
If you didn’t get a reply for 36 hours in work days, send us a message again.(We reply all messages every day but send us again anyways just in case we missed it)
The shipping company will also be closed at weekend so no new tracking will be uploaded on Sunday.
8. Do pre-orders ship as they arrive or do you wait for all items in orde before shipping?
I ordered "A"(instock) and "B"(Pre-order) in the same order for example.
Will "A" ship soon or will it be held till "B" comes in?
We ship whatever comes first. So "A" will be shipped right after we get it.
Since you already here, let me show you more info about our site
1.Business Cooperation
bababobo00712 Store welcome all kinds of cooperation.
We do wholesale.
2.All Our Channels are here:-You can add me there and send me FB messages directly
Emails:
[email protected]
-For question based in bababobo00712 Store Website.
Feel free to send us an email if you have any question or advise!
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